Troubleshooting connectivity issues Follow

There are several reasons you might experience problems trying to connect a device to our mobile app using Android or iOS driven devices. This article covers common issues and fixes.

Android

1. Make sure your device is Bluetooth compatible.
2. Close the Intelligent Cycling App and re-start. If this doesn't help, continue to step 3.
3. Go to the settings on your device and find Intelligent Cycling under your "apps". Open it and make sure both "Bluetooth" and "locations" are active.
4. If you still can't connect, make sure the device you're trying to pair with isn't already connected to another app or device.
5. If this still doesn't help, please contact us.

iOS

1. Make sure your device is Bluetooth compatible.
2. Close the Intelligent Cycling App and re-start. If this doesn't help, continue to step 3.
3. Go to the settings on your device and find Intelligent Cycling under your "apps". Open it and make sure both "Bluetooth" is active.
4. If you still can't connect, make sure the device you're trying to pair with isn't already connected to another app or device.
5. If this still doesn't help, please contact us.